Terms of Service

Last updated: June 30, 2026

These Terms of Service (the “Terms”) govern your use of OriginProof, a product of Hiro Holdings LLC. By installing, accessing, or using the Service, you agree to these Terms.

1. Who these Terms are between

These Terms are a legal agreement between:

• Hiro Holdings LLC, a Massachusetts limited liability company and the provider of the OriginProof application — referred to as "we," "us," or "our"; and
• you, the Shopify merchant (the store, business, and the individual accepting these Terms on the store's behalf) that installs or uses the Service — referred to as "Merchant" or "you."

"OriginProof" or the "Service" means the OriginProof Shopify application, including the merchant-facing app embedded in the Shopify admin, the storefront trust badge, the public proof page, and the generated origin-evidence document defined below.

By installing, accessing, or using the Service, you agree to these Terms. If you do not agree, do not install or use the Service. If you are accepting on behalf of a business, you represent that you are authorized to bind that business.

2. What the Service is — and what it is not

What it does. OriginProof helps you assemble and maintain a dated "Made in USA Substantiation File" (the "Substantiation File") — a generated document plus a structured record — that organizes origin information you supply about a product that carries a "Made in USA" or other U.S.-origin claim. The Service also renders a storefront trust badge and a public proof page that link to that organized record.

What it does NOT do — read this carefully. The Service organizes evidence that you, the Merchant, supply. It does NOT verify, certify, audit, adjudicate, approve, or guarantee any claim, and it does NOT make your claim lawful under the FTC standard or otherwise lawful. In particular, the Service:

• does not verify, certify, or independently confirm the accuracy of any information you enter;
• does not review your origin information for legal sufficiency;
• does not determine, and does not tell you, whether your "Made in USA" or qualified-origin claim is lawful under the FTC standard or any other law — that depends on your own facts and on the U.S. Federal Trade Commission (FTC) and applicable law, never on the Service;
• does not represent, certify, or guarantee that any claim qualifies, is endorsed, is sufficient, or will survive an FTC, competitor, or consumer challenge; and
• does not guarantee any particular legal, regulatory, or commercial outcome.

The badge and proof page. The storefront badge is labeled "U.S. Origin Evidence on File" with the subtext "Merchant-attested — view evidence." The badge and proof page state only that U.S.-origin evidence is on file and is Merchant-attested. They are not a statement by us that the underlying claim is true or lawful, and they are not our verification, certification, or endorsement of your claim or your product.

3. Not a law firm — no legal advice — no attorney-client relationship

We are not a law firm, and we are not a substitute for the advice of a licensed attorney. The Service is a self-help, information-organizing tool only.

• We do not provide legal advice, do not draw legal conclusions, do not apply the law to your specific facts, and do not interpret the FTC "Made in USA" standard (including the FTC's high U.S.-content threshold for an unqualified claim) as a verdict about your product.
• Your use of the Service does not create an attorney-client relationship between you and us, and nothing you submit to or receive from the Service is covered by the attorney-client privilege.
• Any reference in the Service, the Substantiation File, or our documentation to the FTC standard or its U.S.-content threshold is provided for general explanation only and is not a determination that your product meets that standard.
• You are responsible for obtaining your own legal advice. If you need to know whether your claim is lawful, consult a qualified attorney.

4. Your responsibilities and acceptable use

4.1 You are solely responsible for your claim

You are solely responsible for your "Made in USA" or qualified-origin claim and for substantiating it under the FTC standard (16 CFR Part 323 and related FTC guidance) and any other applicable federal, state, or local law (including, where applicable, stricter state origin statutes). Substantiation, the truthfulness of the claim, and the decision to publish the claim, the badge, and the proof page are yours alone. The Service does not relieve you of, reduce, or assume any of that responsibility.

4.2 Accuracy and rights warranty

You represent and warrant that:

• all information you enter into the Service (including product identifiers, claim wording, claim type, where the claim appears, bill-of-materials components and their countries of origin, cost figures, U.S.-content percentages, assembly and processing locations, and supplier and attestor names and statements) is accurate, current, and complete;
• you have the right and all necessary authorization to enter that information, to publish it through the badge and public proof page, and to include any supplier, attestor, or other third-party names or statements (including authorization to publish any personal name of a sole-proprietor supplier or attestor); and
• your use of the Service and your claim do not infringe, misappropriate, or violate the rights of any third party or any law.

4.3 Acceptable use

You will not: (a) use the Service to publish information you know or should know is false or misleading; (b) use the Service in violation of any law or the Shopify terms referenced in Section 5; (c) reverse engineer, scrape, overload, or interfere with the Service or attempt to gain unauthorized access to it; (d) resell or provide the Service to third parties except your own stores; or (e) misuse the public surfaces (badge or proof page) to imply that we have verified, audited, endorsed, or vouched for your claim.

4.4 Public surfaces

You acknowledge and agree that the storefront badge and the public proof page are intentionally public and that, by publishing a claim through the Service, you authorize that publication. You are responsible for what you choose to publish.

5. Eligibility, the Shopify dependency, and license

5.1 Eligibility and account

To use the Service you must have an active Shopify store and the authority to install apps on it. You are responsible for activity that occurs through your installation and for keeping your account information current.

5.2 The Shopify dependency

The Service is a Shopify embedded app and depends on Shopify. It is installed, authenticated (via Shopify OAuth), billed, and delivered through the Shopify platform, and the public proof page is served on your store domain through Shopify's App Proxy. Your use of the Service is therefore also subject to Shopify's applicable terms, and we are not responsible for the Shopify platform itself, for Shopify outages, or for changes Shopify makes that affect the Service.

The Service requests least-privilege access only: permission to read your product data and a configuration permission that lets the public proof page be served on your store domain. The Service does not request permission to write to your products, themes, customers, or orders, and it does not read or store any of your store's customer, buyer, or order information. See Section 6.5 and our Privacy Policy for what the Service does and does not collect.

5.3 License

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for your own Shopify store(s) during your subscription. We reserve all rights not expressly granted.

6. Billing, trial, cancellation, and refunds

6.1 Plan and trial

The Service is offered on a single plan of $29 per month (USD) with a 14-day free trial. After the trial, the plan renews monthly until cancelled. Plan pricing may change prospectively as described in Section 13.

6.2 Shopify is the billing rail

All charges are billed through Shopify App Pricing — Shopify is the billing rail and the merchant of record for your subscription. You authorize the recurring charge through Shopify, the charge appears on your Shopify invoice, and it is governed by Shopify's billing terms and the Shopify Partner Program in addition to these Terms. We do not separately collect, process, or store your payment-card or other payment-method details — Shopify handles all payment processing.

6.3 Cancellation

You may cancel at any time by uninstalling the Service or cancelling the subscription in your Shopify admin. Cancellation stops future renewals. Because billing runs on Shopify's rail, the timing and proration of charges, and any refunds, are governed by Shopify's billing mechanics and the Shopify Partner Program. Except as required by those mechanics or by applicable law, fees already paid are non-refundable.

6.4 What happens to your data and public surfaces on cancellation

When your subscription ends or the Service is uninstalled:

• the public surfaces go down — the storefront badge and the public proof page stop being served;
• you keep your own downloadable copy of any Substantiation File you generated and downloaded, so removing our copy does not destroy your ability to substantiate your claim; and
• we purge your stored data following uninstall as described in Section 11.4 and in the Privacy Policy.

6.5 What the Service collects

For transparency, and consistent with our Privacy Policy: the Service stores your Shopify shop domain (as the tenant key), the Shopify access token for your store (held in Shopify's session store), the product data you select, the origin-claim and evidence information you enter (including bill-of-materials components and countries of origin, cost figures, U.S.-content percentage, assembly/processing locations, and supplier and attestor names and attestation statements), and metadata about each generated Substantiation File (a timestamp, a content hash, a version number, and an unguessable proof-page token). The Service does not store the generated PDF itself — the document is regenerated on demand. The Service does not collect or store any buyer, customer, or order personal information. The Privacy Policy governs the handling of all of this information.

7. Intellectual property

Your content. As between you and us, you own the origin information you enter and the Substantiation File generated from it. You grant us only the limited rights needed to operate the Service for you — to store, process, generate, and (for the badge and proof page) publish that information at your direction.

Our Service. As between you and us, we own the Service — the OriginProof application, software, templates, badge and page designs, and all related intellectual property — excluding your content. The OriginProof name and logo are ours; these Terms grant you no right to use them except as the Service displays them.

Feedback. If you send us feedback or suggestions, we may use them without restriction or obligation to you.

8. Disclaimer of warranties (AS-IS / AS-AVAILABLE)

THE SERVICE, THE SUBSTANTIATION FILE, THE BADGE, AND THE PROOF PAGE ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. To the fullest extent permitted by law, we disclaim all warranties, whether express, implied, statutory, or otherwise, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and any warranties arising from course of dealing or usage of trade.

Without limiting the above, we make no warranty, and expressly disclaim any representation, that use of the Service: (a) makes any claim accurate or lawful; (b) satisfies the FTC "Made in USA" standard or any other legal standard; (c) constitutes a sufficient basis or "reasonable basis" for any claim; or (d) will prevent, withstand, or succeed in defending against any FTC enforcement action, competitor or Lanham Act false-advertising challenge, consumer class action, or other dispute. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that the Substantiation File will be accepted by any regulator, court, or third party.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above may not apply to you.

9. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW:

• We will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, goodwill, data, or business, or for any fines, penalties, or amounts paid in settlement of any third-party claim, arising out of or relating to the Service or these Terms, even if we have been advised of the possibility of such damages and even if a remedy fails of its essential purpose.
• Our total aggregate liability arising out of or relating to the Service or these Terms will not exceed the greater of (a) the total fees you paid us for the Service in the twelve (12) months before the event giving rise to the claim, or (b) USD $100.

These limitations apply regardless of the legal theory (contract, tort, strict liability, or otherwise). Some jurisdictions do not allow certain limitations, so some of the above may not apply to you. Nothing in these Terms limits liability that cannot be limited by law.

10. Merchant indemnification

You will defend, indemnify, and hold harmless us and our officers, members, employees, and agents from and against any and all third-party claims, demands, suits, actions, investigations, proceedings, liabilities, damages, penalties, fines, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

• your "Made in USA," U.S.-origin, or qualified-origin claim, the truthfulness or substantiation of that claim, and the information you supplied to the Service;
• any FTC enforcement action, inquiry, or proceeding relating to your claim;
• any competitor or third-party false-advertising or Lanham Act challenge relating to your claim;
• any consumer claim or class action relating to your claim;
• your breach of these Terms (including the warranties in Section 4) or your violation of any law or third-party right; and
• your publication of the badge, the proof page, or any information through the Service.

We may participate in the defense with our own counsel at our own expense, and you will not settle any matter that imposes any obligation or admission on us without our prior written consent.

11. Term, suspension, and termination

11.1 Term

These Terms apply from when you first install or use the Service until your subscription ends and these Terms are terminated.

11.2 Termination by you

You may terminate at any time by cancelling and uninstalling the Service through Shopify, as described in Section 6.

11.3 Suspension or termination by us

We may suspend or terminate your access if you breach these Terms, if required by Shopify or by law, or if your use creates risk to the Service or others. Where practical and lawful, we will try to give notice.

11.4 Effect of termination

On termination, the license in Section 5.3 ends and the public surfaces go down (Section 6.4). Following uninstall, Shopify sends us a shop/redact request (typically about 48 hours after uninstall), which triggers our purge: we hard-delete every stored row for your store — all claim and evidence data and the stored session — in a single atomic, shop-scoped database transaction. There is no FTC-mandated retention period; our posture is to retain data while you are active and the claim is live, and to purge on uninstall, while you keep your own downloadable copy of any Substantiation File. Sections 2–4 and 7–14 survive termination.

12. Disclaimers about third parties and external events

We are not responsible for Shopify, payment processing, hosting, email, database, or other third-party services on which the Service depends, or for events outside our reasonable control. The third-party service providers (sub-processors) the Service relies on are disclosed in the Privacy Policy.

13. Changes to the Service and to these Terms

We may modify the Service over time. We may also update these Terms; if we make material changes, we will take reasonable steps to notify you (for example, in-app or by email), and the "Last updated" date will change. Changes apply prospectively. Your continued use of the Service after changes take effect means you accept the updated Terms. If you do not agree, stop using and uninstall the Service.

14. Governing law, dispute resolution, and miscellaneous

Governing law. These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to conflict-of-laws rules.

Dispute resolution. The state and federal courts located in Massachusetts have jurisdiction over any dispute arising out of or relating to these Terms or the Service, and you consent to that jurisdiction and venue. Nothing in this section limits either party's ability to seek injunctive relief.

Entire agreement. These Terms (together with the Privacy Policy and any terms referenced herein) are the entire agreement between you and us regarding the Service and supersede prior understandings on that subject.

Severability. If any provision is held unenforceable, the rest remains in effect and the unenforceable provision is enforced to the maximum extent permitted.

No waiver. Our failure to enforce a provision is not a waiver of it.

Assignment. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.

Relationship. Nothing here creates a partnership, joint venture, agency, or employment relationship between you and us.

15. Contact

Questions about these Terms:

Hiro Holdings LLC (provider of OriginProof)

Email: hello@originproof.co

Mailing address: 82 Wendell Ave. Ste 100, Pittsfield, MA 01201, USA